Travefare Refund Policy

Overview

At Travefare, we prioritize your travel needs and understand that plans can sometimes change unexpectedly. We are committed to providing a fair and transparent refund process for all flight bookings made through our service.

Booking and Cancellation Process

Since all bookings at Travefare are made through direct phone calls, the same method applies to cancellations and refund requests. Please follow the guidelines below to ensure a smooth refund process.

Refund Eligibility

1. Refundable Tickets

• Full Refund: If you have purchased a refundable ticket, you are eligible for a full refund, minus any applicable cancellation fees, if the cancellation is made within the allowed timeframe set by the airline.
• Cancellation Fees: Any cancellation fees will depend on the airline’s policy. Our customer service team will provide specific details during the cancellation process.

2. Non-Refundable Tickets

• No Refund: Non-refundable tickets generally do not qualify for a refund. However, in some cases, the airline may allow a portion of taxes and fees to be refunded.
• Credit or Voucher: Some airlines may issue a credit or voucher for future travel instead of a cash refund. Our team will inform you if this option is available.

3. Special Circumstances

• Medical Emergencies: In cases of severe illness or medical emergencies, you may be eligible for a refund or fee waiver. Supporting documentation will be required.
• Death of Passenger: In the unfortunate event of a passenger’s death, a full refund will be provided upon submission of the necessary documents.

How to Request a Refund

Step-by-Step Process

1. Call Travefare: Contact our customer service team at the phone number provided at the time of booking to initiate your cancellation and refund request.
2. Provide Booking Details: Have your booking reference number and other relevant details ready for a quicker process.
3. Cancellation Confirmation: Our customer service representative will confirm the cancellation and explain the refund process, including any fees or deductions.
4. Processing Time: Once your cancellation is confirmed, refunds are typically processed within 7-14 business days. The exact time may vary depending on your bank or payment provider.

Important Notes

• No-Show Policy: If you fail to cancel your booking and do not show up for the flight, no refund will be issued.
• Third-Party Charges: Any additional services booked through third parties (such as travel insurance) are subject to their own cancellation and refund policies.
• Changes to Refund Policy: Travefare reserves the right to modify this refund policy at any time. Any changes will be communicated to customers, and the updated policy will be available on our website.

Contact Us

If you have any questions or require assistance with a refund, please reach out to our customer service team:

• Phone: TRAVEFARE (1-855-610-0975)
• Email: support@travefare.com
• Hours: 24/7 Customer Support

Thank you for choosing Travefare. We value your business and are here to help ensure your travel plans are as flexible as possible.